Translation Information

All non-german texts are translated using the Google translator. Silberknöpfchen does not guarantee a correct Translation and is not responsible for false conclusions based on the translated texts (non-german texts).

Order

With receipt of the order you are making a binding contract. Should the money not be paid after 1 week, I reserve the right, to credit you should any additional costs come up.

Commissions

With me receiving the signed commission contract, you are making a binding contract. Part 1 Payment has to be payed after accepting the commission. Part 2 Payment has to be paid after receiving the photos of the finished product and before shipping.

Retention of title

The ownership of the products remains with silberknöpfchen until full payment.

Data protection

All personal data necessary for the implementation of the contract will be stored in machine-readable form and kept confidential. The information obtained will be used exclusively for the processing of orders, the supply of products, and process payments. In that regard, the buyer gives the consent that silver button-raise, process and use the personal data for the purposes stated herein. This consent may be revoked at any time with effect for the future.
exempt acc. to § 19

Withdrawal Conditions

Withdrawal for Commissions

Hereby I would like to point out that the right of withdrawal is limited for commissions. If the required material has been ordered or purchased and you step back from the contract, I reserve the right to charge the costs already incurred. Should the work already have begun, there is NO right of withdrawal anymore. (In exceptional circumstances, I will allow a 30% payment for the expenses incurred. The product then remains with me and I have the right to resell it.)

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The withdrawal period shall be fourteen days from the date on which you or a third party indicated by you, other than the carrier, has received the goods. To exercise your right, you must inform us (Tamara Erdenberger, Cunostraße 77, 14199 Berlin, Phone: (030) 288 33 010; e-mail address: contact(at)silberknoepfchen.com) by means of a clear statement (for example by sending a letter by post mail, fax or email) about your decision to withdraw from this contract. You can do so via the added withdrawal form. If you Make use of this opportunity, we will inform you about the reveipt of such a withdrawal immediately (via email). To safeguard the withdrawal period it is sufficient that you send your withdrawal form during the 14-days-period.

Effects of withdrawal

If you withdraw from this contract, we will repay all payments we received from you, including the costs of shippment(with the exception of the additional costs arising from the fact that you have chosen a different method of delivery than the one offered by us (fof example offered unishured and you Chose inshured), and repay immediately within fourteen days from the date on which the notification has been received. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise: in any case you will not be charged fees for this repayment.

We may withhold repayment until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract. The deadline is met if you send the goods before the 14-days expire. You bear the direct shipping costs of returning the goods (must be the same shipping as you have ordered them). You just have to pay for any diminished value of the goods, when this value is due to unnecessary handling of the goods.

Excluding the right of withdrawal

The right of withdrawal expires under certain conditions:

  • The delivery of goods which are not prefabricated and products whose manufacture requires individual choices or decisions by the consumer or which are clearly tailored to the personal needs of the consumer
  • The supply of goods that can go bad quickly or whose expiration date passes quickly
  • For the supply of sealed goods, which cannot be returned due to Hygiene and health Standards, if their sealing has been removed
  • The supply of goods if they were mixed after delivery due to their nature inseparably with other goods

There is no right of withdrawal for digital goods (such as PDF manuals and the like).